Beyond FTP Subscription Service
Product Support
Registered end-users of Beyond
FTP receive the following free support services for 90 days after
the purchase date:
- Technical support
via telephone, faxes or e-mail.
- Free software update if software version
changes within 90 days of purchase.
- WEB / FTP download access for patches and
technical notes.
Subscription Service
This service allows you to keep your Beyond FTP
software up-to-date and receive continued product support after the 90
day warranty period has expired.
The service includes:
- Technical support
via telephone, faxes or e-mail.
- WEB / FTP download access for patches and
technical notes.
- Free software updates for the duration of
the subscription enrollment period.
- Notification of Major Releases
when they become available.
- Notification of Intermediate
Releases, which include correction of errors in programs
and new features slated for inclusion in the next Major Release,
when they become available.
Subscription Pricing
The Subscription Service fee is contingent upon
the timing of the product purchase and the subscription enrollment.
| Subscription
Enrollment |
Cost |
Coverage
Period |
| 0-90 days from product purchase |
Subscription Service list price |
For 15 months from the date of product purchase |
| 91 days to 1 year* from product purchase |
2 x Subscription Service list price |
For 12 months from the date of subscription purchase |
| Subscription
Continuation |
Cost |
Coverage
Period |
| 0-30 days from subscription expiration |
Subscription Service list price |
For 12 months from the date of prior subscription
expiration |
| 31 days to 1 year* from subscription expiration |
2 x Subscription Service list price |
For 12 months from the date of subscription purchase |
*Note: If one year
has elapsed and neither Subscription Enrollment nor Subscription
Continuation has been purchased then a product upgrade must be purchased
to be eligible for Subscription Enrollment.
