Customer Support

Customer support and satisfaction is our number one priority!  We are dedicated to providing the highest possible quality of support. Give us your comments, and let us know how we are doing!  Check out our Frequently Asked Questions (FAQ) to see if your question can be answered there.

Current Software Versions

If you are currently using APT software, check the Version Listing to see if a newer version is available. If you need an update, contact us. Updates are available at no additional charge to  subscription customers.

Online Product Registration

Register your APT product for notification of updates and special offers. Online Product Registration now available.

FTP Site

Our FTP Internet site can be found at ftp.beyondftp.com. This facility includes evaluation software, software updates, technical white papers, and informative marketing materials. Use username "Anonymous" and provide your e-mail address as your password. 

E-Mail / FAX

You can contact our engineers at . We can be reached by fax at 810-299-3438 . Be sure to include a voice phone number where you can be reached. We will get back to you promptly.

Online Product Documentation

Beyond FTP provides contextual help via the F1 key.  The help system is a mirror of the actual program so that once the help system is activated you can explore and get help for the program by clicking on individual sections of the screen images.  Beyond FTP also supplies a comprehensive tutorial, allowing the user to get a jumpstart on some of the most important features.

Telephone Technical Support

Our engineers are available Monday through Friday from 9:00 a.m. to 5:00 p.m. U.S. Eastern Standard Time. So we can serve you most effectively, please have available the serial number and version number of your software. We are here to help. 
Support line: 586-268-3846 .

Subscription Service

This service allows you to keep your Beyond FTP software up-to-date and receive continued product support.  Learn more about our Subscription Service.